At times you may be requested to empty the Internet Explorer cache by support personnel. Below is the method for doing this in Internet Explorer 11.
Procedure Steps:
In the top right corner of the browser window, click the settings icon and choose Internet options.
In the Browsing History section on the General tab, click the Delete… button.
In the Delete Browsing History dialog box, uncheck all of the checkboxes except the “Temporary Internet files and website files and click Delete.
In a few seconds you should see the following banner at the bottom of the browser window. Click the X to dismiss the banner and click OK on the Internet Options dialog box to close it. Your Internet Explorer cache has now been cleared.